IT Support Virtual Privacy Policy

Effective date: October 5, 2023

Introduction

This Privacy Policy describes how I, Choirib Mahendra (“I”, “me”, or “my”), collect, use, disclose, and protect your personal information when you use my website (itsupportvirtual.com) and related services (“Services”).

Information I Collect

I collected the following information from you:

  • Personal Information: This may include your name, email address, phone number, and billing information. I only collect personal information that is necessary to provide services to you, such as communication, invoicing, and technical support.
  • Non-Personal Information: I may also collect non-personal information, such as your device type, IP address, browsing activity, and usage data. This information is collected anonymously and helps me improve my website and services.

How I Use Your Information

I use your information for the following purposes:

  • To provide, operate, and maintain my services.
  • To improve and personalize my services.
  • To send you important information about your account and the services.
  • To communicate with you regarding technical support and billing.
  • To comply with legal and regulatory requirements.

Information Sharing

I will never share, rent, or sell your personal information to third parties. I may share non-personal information with third-party vendors who help me operate my website and services. These third-party vendors are contractually obligated to keep your information confidential.

I may also disclose your information if I am required to do so by law or in the good faith belief that such disclosure is necessary to comply with legal processes, protect my rights or property, or protect the safety of others.

Data Retention

I will retain your personal information for as long as necessary to fulfill the purposes described in this privacy policy, unless a longer retention period is required or permitted by law. Once your personal information is no longer needed, I will take steps to securely delete it from my systems.

Your Rights

You have the following rights regarding your personal information:

  • The right to access and update your personal information.
  • You have the right to object to the processing of your personal information. 
  • The right to request that your personal information be deleted.

If you wish to exercise any of these rights, please contact me.

Children's Privacy

My services are not intended for children under the age of 13. I do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has provided me with personal information, please contact me. I will take steps to remove the information from my systems.

Changes to this Privacy Policy

I may update this privacy policy from time to time. I will notify you of any changes by posting the new privacy policy on my website.

Contact Me

If you have any questions about this privacy policy, please contact me.

Your Consent

By using my services, you consent to the collection, use, and disclosure of your information as described in this privacy policy.

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