IT Support Virtual Terms of Service

Effective date: October 5, 2023

Introduction

These Terms of Service (“Terms”) govern your use of the IT Support Virtual website (itsupportvirtual.com) and the services offered by Choirib Mahendra (“I,”  “me,”  or “my”).

Acceptance of Terms

By accessing or using the website or my services, you agree to be bound by these terms. If you do not agree to all of these terms, you may not use the website or my services.

Services Offered

I offer a variety of customized IT solutions, including but not limited to:

  • Network Management and Monitoring: Maintaining optimal network performance, security, and efficiency.
  • Data Backup and Recovery: Implementing secure and reliable data backup solutions for unforeseen situations.
  • Remote Support: Providing prompt and efficient assistance with any IT issues you encounter, remotely and conveniently.
  • Security Consulting: Identifying and mitigating potential security vulnerabilities in your IT infrastructure.
  • Vendor Management: Helping you select the right technology solutions and negotiate effectively with vendors.

Payment

All payments are due within seven (7) days of receiving an invoice, unless otherwise agreed upon in writing. Late fees of 2% per month will be applied to outstanding balances exceeding 21 days.

Confidentiality

I am committed to protecting your privacy and confidentiality. Your information will only be disclosed as required by law or with your explicit consent. Data is securely deleted after each project, unless you request long-term retention in writing.

Disclaimers

While I strive to resolve all technical issues effectively, the completion of any service is not guaranteed. I am not liable for any damages or losses arising from factors outside my control, such as software or hardware malfunctions, network outages, or unforeseen technical challenges.

Changes to Terms

I may revise these terms at any time by updating this page on the website. Your continued use of the website or my services following any changes constitutes your acceptance of the revised terms.

Termination

These Terms may be terminated by either party upon written notice. Upon termination, the following provisions will survive: payment obligations, confidentiality obligations, and the limitation of liability provision.

Contact

If you have any questions about these terms, please contact me.

Governing Law

These terms shall be governed by and construed in accordance with the laws of Indonesia.

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